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Please click below:
How do I order and pay?
Shopping online at www.kalamazookidz.com.au is easy. Just follow these steps:
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Click on the shopping category to view items in that category. You can then scroll through the thumbnail pictures of products within that shopping category. To view an individual product click on the thumbnail photo and a larger photo and product description of that product will be displayed.
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Once you have selected an item and the quantity, click on “Add to cart”. This will place your selection within the shopping cart which can be viewed by clicking on the “Shopping Cart” link at top right of your page.
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Check you have selected the quantity, colour, size and style for the item you require.
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If you have completed your selections, proceed to the "checkout" button within your shopping cart. |
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Just follow all the prompts which will collect information such as the shipping and payment details. Once your order has been processed you will receive an email confirming your purchase. Shipping costs are automatically calculated during the check out process. |
Payment Options
The following describes the payment options for your www.kalamazookidz.com.au purchase.
If you are still unsure about any aspects of the payment options, please do not hesitate to contact us.
On-line via Credit Card
We recommend this as the fastest & most efficient method of purchasing your goods on-line from us.
Our site is extremely safe. When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standards SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet.
If you are still unsure about purchasing on-line using your credit card, then we suggest you choose from the payment options below to ensure you are entirely satisfied with your Warranty shopping experience.
kalamazookidz.com.au accepts on-line payments using the following credit cards:
- VISA
- Mastercard
Chick Pea Pty Ltd will appear on your financial institution statement as the company you have paid for your products and services.
Off-line via Credit Card
If you wish to pay using your credit card, but would prefer not to pay on-line, then simply choose Phone Ordering in Payment Method section of Check out process, then continue to Check out process.
You will then need to contact kalamazookidz.com.au on +61 2 9807 9974 to arrange for payment. You may also discuss other methods of payment such as bank transfer.
Chick Pea Pty Ltd will appear on your financial institution statement as the company you have paid for your products and services.
Money Order
If you do not have a credit card or have a card that is not accepted by kalamazookidz.com.au, then we recommend that payment be made via Australia Post Money Order. Simply choose the "Money Order" option from the method of payment when purchasing your items, write your name and order number on the back of the Money Order and post it to the following address :
Kalamazoo Kidz
PO Box 3109
PUTNEY NSW 2112
AUSTRALIA
Money orders should be payable to: Chick Pea Pty Ltd
Cheque
kalamazookidz.com.au also accepts cheques. Please note that all cheques require a clearing period and your order will not be shipped until the cheque has been cleared. Simply choose the "Cheque" option from the method of payment when purchasing your items, write your name and Order Id (displayed on Order Confirmation Screen) on the back of the cheque and post it as follows:
Kalamazoo Kidz
PO Box 3109
PUTNEY NSW 2112
AUSTRALIA
Cheques should be payable to: Chick Pea Pty Ltd
My payment won't go through, what's wrong?
The majority of transactions will not encounter any difficulties. However if your payment doesn’t go through smoothly, the most common reasons include:
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The web browser being used does not have cookies enabled.
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The credit card being used does not have the international transactions facility enabled.
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The payment system has timed out. The system will cut off your payment connection if it has been idle for one hour.
Some potential solutions include:
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Enable cookies in your browser (this setting is usually found in the browser options).
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Contact your bank to ensure international transactions are enabled for your credit card.
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Go to the view cart section again to reinitiate the payment process.
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Try another credit card, it sounds obvious but it sometimes does the trick.
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Try another computer, this also sounds really obvious but sometimes the security settings on a computer system can prevent the successful completion of a transaction.
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If all else fails, record the error message and email u
s (
support@kalamazookidz.com.au
) with all t
he details so that we may further assist you.
When will my order arrive?
If we have the item in stock, your order will usually be shipped within 48 hours of placement*. If there will be an extended delay in the shipment of your order, we will advise you via email. Once your order is dispatched, shipping times are usually as follows:
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Within Australia most capital cities: 1-3 working days
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Within Australia remote & regional areas: 3 -7 working days
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Air mail: 10-15 working days
Please Note that we are charged a redelivery fee if an incorrect delivery address is given. This redirection fee will be charged to the sender following notification so please be sure you have the correct address details when you place your order.
*Order dispatch times may vary depending on stock availability and administrative processes.
Signature required for receipt of goods
Goods must be signed for on arrival. Please provide an address where the goods can be received during normal business hours, Monday to Friday.
Will there be any customs duties, taxes, etc?
Customs duties and taxes vary from country to country. If you are unsure if your parcel will be subject to such fees you should contact your local customs or postal authority.
Any such fees are solely the responsibility of the parcel recipient and are not included in the shipping charges in your invoice.
How will my order be shipped?
Orders within Australia will be shipped via Australia Post E-Parcel, which in most cases will mean delivery within 1 – 3 working days, once your order is dispatched. Delivery to remote country areas can be up to 7 working days.
Orders shipping to locations outside of Australia can be shipped via Australia Post;
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Airmail - approximately 10 working days from dispatch to delivery and no tracking,
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Express Airmail - approximately 5 working days from dispatch to delivery and parcel tracking provided,
Tracking numbers will be emailed to you once your order has been dispatched.
Shipping costs are calculated based on the total weight of the products ordered, the shipping method selected and the delivery location. This enables us to calculate the lowest shipping cost possible. The shipping cost excludes any import duties/taxes as these are to be bore by the purchaser.
We ship to Argentina, Australia, Austria, Belgium, Canada, China, Denmark, Fiji, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Malaysia, Malta, Netherlands, New Zealand, Norway, Papua New Guinea, Philippines, Poland, Singapore, Solomon Islands, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States and Vietnam.
Gift Wrapping
Please advise us if you would like your purchase gift wrapped. We normally use white wrapping paper with coloured ribbons and can include a hand written gift with your personalised message if you wish.
Larger items such as chairs and couches are not presently gift wrapped due to their size however a hand written card will be included with these purchases if required.
Gift Wrapping is complimentary for all orders!
Refunds, Return & Exchange
This "Return of Goods Policy" is in addition to and does not modify your rights under the Trade Practices Act 1974 but is replacement for and hereby excludes all other statutory and common law rights that are able to be excluded.
Kalamazoo Kidz reserves the right upon assessment of your return to repair, replace, refund or reject your claim. You will be notified of the findings of our inspection of your purchase within 2-3 days of receipt of the returned item. We will refund or exchange any faulty or incorrectly shipped items within 14 days of purchase (30 days for international orders). Please Download the return form , fill it in and post out to the address below with your purchased goods. The customer is responsible for any shipping fees when returning items and chickpea.com.au does not take any responsibly for the arrival of returns. All returned goods must be unused and in their original state with tags attached or they will be not accepted.
All returns must be sent to:
Kalamazoo Kidz
PO Box 3109
PUTNEY NSW 2112
AUSTRALIA
Purchases made from a Kalamazoo Kidz stockist must be returned to its original place of purchase along with the proof of purchase. We cannot refund or exchange an item that has not been purchased through kalamazookidz.com.au. The stockist at their discretion may choose to replace or return the purchased item subject to their own internal returns policy.
Prices
All prices are noted in Australian Dollars and include
the Good and Services Tax (GST). The GST only applies to orders within Australia and it will be deducted from overseas orders at the checkout.
GST.
Prices do not include applicable overseas duty charges and customs charges for international shipments.
All pricing is subject to change without notice. For all prices, products and offers, Kalamazoo Kidz reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
Out of Stock
It is possible that a product you order will not be in stock. If this happen we will notify you via email with in a week and give you the choice of putting the product on back order or refunding your credit card. A product placed on back order will be delayed while we re-order the product from our supplier.
Chair Care
We recommend spraying your new chair with "Scotch Guard" to protect and extend the life of the fabric. Scotch Guard is available at most supermarkets and hardware stores.
Company Information
Kalamazoo Kidz is an Australia owned and operated company based in Sydney, Australia.
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